We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD). COD is our most popular payment method, allowing you to pay when you receive your order.
With Cash on Delivery, you pay for your order when it arrives at your doorstep. Simply select "Cash on Delivery" at checkout. Our delivery partner will collect the payment in cash when delivering your package. Please have the exact amount ready.
You can modify or cancel your order within 2 hours of placing it. After that, your order enters our fulfillment process and cannot be changed. Contact us immediately at support@elvisalphawear.live if you need to make changes.
Enter your promo code in the "Discount Code" field at checkout and click "Apply". The discount will be reflected in your order total. Note: Only one promo code can be used per order.
Standard shipping takes 5-7 business days within the US. Express shipping (2-3 business days) is available for an additional fee. International orders typically take 10-14 business days depending on the destination.
Yes! We offer free standard shipping on all orders over $99 within the United States. International orders over $150 also qualify for free shipping.
Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account or contacting our support team.
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Note that customers are responsible for any customs duties or import taxes.
We offer a 30-day return policy on all unworn items with original tags attached. Items must be in their original condition. Sale items and accessories are final sale and cannot be returned.
To initiate a return, email us at support@elvisalphawear.live with your order number and reason for return. We'll send you a prepaid return label and instructions within 24-48 hours.
Yes! Exchanges are free for the first 30 days. Contact us with your order number and the size you need. We'll process the exchange once we receive your original item.
Refunds are processed within 5-7 business days after we receive your return. The refund will be credited to your original payment method. For COD orders, we'll process a bank transfer or store credit.
Each product page includes a detailed size guide with measurements. We recommend measuring a garment that fits you well and comparing it to our size chart. If you're between sizes, we typically recommend sizing up for a relaxed fit.
Our products are designed with a modern, slightly relaxed fit. Most customers find our sizing to be true to size. Check the product description for specific fit notes (slim, regular, oversized).
For best results, machine wash cold with like colors, tumble dry low, and avoid bleach. Check the care label on each garment for specific instructions. We recommend washing printed items inside out to preserve the design.
Popular items are typically restocked within 2-4 weeks. Sign up for restock notifications on the product page to be the first to know. Some limited edition items may not be restocked.
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, access order history, and receive exclusive member discounts.
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. Check your spam folder if you don't see it.
Click the "Unsubscribe" link at the bottom of any marketing email. You can also manage your email preferences in your account settings. Note that transactional emails (order confirmations, shipping updates) cannot be unsubscribed.
Our support team is here to help. Get in touch and we'll respond within 24 hours.
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